Your files will be available to download once payment is confirmed.
The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
But please contact me if you have any problems with your order.
As Eugenie Bee jewelry is custom made and made to measure jewelry, please look at delays for each piece. average prep delay is 7-14 days but some takes a little bit longer!
As jewelry are prepared to order and custom made to order all sales are final.
If an item is damaged during shipping, please convo me (this process absolutely requires a picture of the broken item, as it represents proof for me) and I'll do my very best to solve the situation!
If the order is for a gift or a special occasion, please specify it to me with the type of event, date of the event, an name of the giftee! I can include then include a sweet note plus gift wrapping.
all of the items are securely and carefully wrap to travel safely. most jewelry will come with a linen pouch. Most delicate pieces will arrive in a little box to avoid any breakage and will have to be kept in that box when not worn!
Please note that the 14 days return, exchange and refund european policies are unfortunately not applicable on Eugenie Bee Etsy store as items are prepared to order, custom made and made to measure.
each order is designed, crafted and inspected by me to insure the best quality and attention to every details.
Don't hesitate to contact me if you have any questions!
Avoid contact with water, perfume, hairspray and oils. Those can cause your gold plated jewelry to tarnish.
Always keep your jewelry safe in the linen pouch or box included when you are not wearing it.
Use a microfiber of soft cloth to remove residues of your jewelry.